# Tencent Yuanqi Service Ends Today, Data Export Requests Cease Next January

- Category: Flash (快讯)
- Published: 2026-11-09T11:56:00.000Z
- Source date: 2026-11-09
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The Tencent Yuanqi platform officially ceased operations on November 9, shutting down all functions. Users must request data backups by January 9, 2027, after which data will be deleted; unused resources are eligible for refunds.

## At a glance

- Tencent Yuanqi ceased operations on November 9, disabling agent dialogues
- Data backup requests must be made by January 9, 2027, or data will be deleted

## The update

The Tencent Yuanqi platform officially terminated its services on November 9, shutting down all functionalities including application access and API calls. Agents previously published to channels such as Official Accounts and WeChat Customer Service are no longer able to conduct dialogue interactions. Regarding user data retention, the platform has set a final deadline. Users must submit backup requests via the data export console before January 9, 2027. After this date, the platform will execute data clearance procedures and delete all related information. Additionally, for any unused resource packages or balances in accounts, users may apply for refunds through Tencent Cloud to protect their interests.

## Sources

- [IT之家](https://www.ithome.com/1/024/022.htm) (2026-11-09)

This article is an AI-assisted synthesis by 88Z AI based on the public sources below. Product claims and availability are attributed to their publishers. It does not represent independent testing or first-hand reporting.