# SealReply

- Category: AI chat
- Official site: https://www.sealreply.com/zh-cn
- HTML: https://www.88z.ai/en/tools/sealreply
- Markdown: https://www.88z.ai/en/tools/sealreply.md

SealReply is a free online customer service system designed for business websites, independent foreign trade sites, and e-commerce platforms.

## What is SealReply?

SealReply is a free online customer service system designed for business websites, independent foreign trade sites, and e-commerce platforms.It can be embedded into WordPress, Shopify, or any HTML site with a single line of code, helping small teams efficiently handle every visitor inquiry.The system features encrypted storage for chat records to ensure data privacy and offers a long-term free plan that requires no payment information to start.

Beyond basic chatting, SealReply emphasizes a 'never miss a customer' philosophy.When agents are busy or offline, the system automatically guides visitors to leave messages and sends email notifications.Promising inquiries can be marked as leads with scheduled follow-up reminders until conversion.The Pro plan also includes real-time chat translation, breaking language barriers so teams can serve global customers in their native language.

## Key features

- **Privacy-First En**：Every message and file is encrypted with an independent key before storage, transmitted via HTTPS.Platform access requires dual approval and notifies admins, ensuring data sovereignty and security.
- **Real-Time Chat T**：The Pro plan supports real-time translation for 30+ languages.Visitor messages are auto-translated, and agent replies can be converted with one click, eliminating the need for third-party translation tools.
- **Smart Lead Follo**：Mark promising conversations as leads, assign owners, and schedule follow-up times.The system sends reminders when due, prioritizing overdue leads to prevent potential customer loss.
- **Real-Time Visito**：The dashboard displays online visitors' current pages, dwell time, traffic sources (including search terms), and device info.Agents can proactively greet high-intent visitors with one click.
- **Multi-Device Col**：Syncs across Web dashboard and mobile App with real-time push notifications.Teams can auto-assign sessions, manually transfer chats, and add internal notes for seamless collaboration.
- **Highly Customiza**：Adjust theme colors, logos, button shapes, and welcome messages without coding.Supports language-specific greetings to perfectly match your brand's visual identity.

## How to use it

1. Sign Up: Register a workspace for free using your email, with no credit card or payment info required.
2. Get Code: Copy the unique embed code (an approx.38KB async script) from the dashboard.
3. Install Plugin: Paste the code before the </body> tag on your site, supporting WordPress, Shopify, and others.
4. Verify Domain: Open your website's homepage; the system automatically detects the code and verifies domain ownership.
5. Start Serving: Invite team members, set welcome messages and working hours, and start receiving visitor inquiries.

## Where it fits

- **Foreign Trade We**：Use real-time translation to allow agents to reply in Chinese to inquiries in English, Japanese, etc., lowering cross-border communication barriers and boosting conversion rates.
- **E-commerce Pre-S**：Identify users browsing pricing or cart pages via real-time visitor view, proactively send offers or answer sizing questions to encourage purchases.
- **Small Team Custo**：The free plan meets the needs of individuals or micro-teams.Offline messages and email notifications ensure responses outside working hours, preventing lead loss.

## Pricing and free quota

Pricing and any free quota follow the official site.

## Who it is for

- Foreign trade businesses and independent site sellers
- Small and medium e-commerce brands
- SaaS product startup teams
- Enterprises prioritizing data privacy

## FAQ

### Does SealReply slow down website loading?

No.The plugin is an approx.38KB async script that does not block page content rendering, add fonts, or use iframes, having minimal impact on performance.

### Will visitor messages be lost when no agents are online?

No.The system can display an offline message form, inform visitors of the next available time, and email the messages to agents, ensuring no inquiries are missed.

### Are chat records secure?

Yes.All messages and files are encrypted with independent keys before storage, transmitted via HTTPS, and platform staff access requires dual approval with audit trails.

### Which languages are supported for real-time translation?

The Pro and Business plans support real-time translation for 30+ languages, including English, Simplified Chinese, Japanese, Spanish, and other major languages.

## Tags

Live Chat · Website Chat · Real-Time Translation · Lead Management · Privacy Encryption

Features, pricing and availability follow the official site. Except for 88z.ai’s own API pages, this is a third-party product; 88z.ai only provides a directory introduction.