# 言犀智能体平台

- Category: AI platforms
- Official site: https://yanxi.jd.com/
- HTML: https://www.88z.ai/en/tools/t14871
- Markdown: https://www.88z.ai/en/tools/t14871.md

Yanxi Agent Platform is a next-generation intelligent human-computer interaction platform built by JD Technology.

## What is 言犀智能体平台?

Yanxi Agent Platform is a next-generation intelligent human-computer interaction platform built by JD Technology.It deeply integrates JD.com's ten years of best practices in customer service and marketing with its self-developed full-stack AI capabilities.Driven by AI technology, the platform covers everything from text and voice to multimodal interactions, and from conversational intelligence to emotional intelligence, focusing on user experience, operational efficiency, and conversion rates.

As a platform-level product for service digitalization, Yanxi provides user-centric solutions for customer service, marketing, and process automation across industries such as government, finance, retail, and education.With its unique 'Dual Middle-Platform' AI engine architecture, enterprises can flexibly combine modules or customize them on demand to build advanced AI business applications, facilitating the digital transformation of their services and marketing operations.

## Key features

- **Dual Middle-Plat**：Built on self-developed AI technology, featuring a Semantic & Dialogue Middle-Platform and a Voice Middle-Platform to serve as a robust foundation for flexible expansion and data sharing.
- **Full-Stack AI Ca**：Covers all scenarios from text and voice to multimodal interactions, offering comprehensive processing capabilities from basic conversational intelligence to advanced emotional intelligence.
- **Industry Best Pr**：Integrates JD.com's ten years of practical experience in customer service and marketing to provide proven intelligent solutions for government, finance, retail, and education sectors.
- **Flexible Customi**：Supports flexible module combination or on-demand personalized customization, enabling enterprises to independently build advanced AI applications tailored to their specific business needs.
- **Process Automati**：Provides user-centric tools for customer service, marketing, and process automation, significantly improving operational efficiency and customer satisfaction.

## How to use it

1. Visit the official Yanxi Agent Platform website to explore core capabilities and industry solutions.
2. Call the official consultation line at 400-623-0183 to receive VIP pre-sales consulting services.
3. Communicate your specific business needs with experts for 1-on-1 personalized solution customization.
4. Select appropriate functional modules or custom development services based on recommendations and complete the platform activation application.
5. Integrate with platform APIs or use visualization tools to build and deploy your AI agent applications.

## Where it fits

- **Intelligent Cust**：Leverage emotional intelligence and the dialogue middle-platform to provide efficient, empathetic 24/7 customer consultation and issue resolution.
- **Precision Market**：Achieve personalized product recommendations and marketing campaign reach through multimodal interactions based on user profiles and historical behavior.
- **Business Process**：Automate tedious process approvals and data entry in sectors like finance and government to enhance overall operational efficiency.

## Pricing and free quota

Pricing and any free quota follow the official site.

## Who it is for

- Enterprises seeking service digital transformation
- Government and public service agencies
- Professionals in finance and retail industries
- Educational institution administrators
- AI application developers

## FAQ

### Which industries does the Yanxi Agent Platform primarily serve?

The platform primarily serves sectors such as government, finance, retail, and education, providing user-centric solutions for customer service, marketing, and process automation.

### What is the 'Dual Middle-Platform' AI engine?

The 'Dual Middle-Platform' refers to the Semantic & Dialogue Middle-Platform and the Voice Middle-Platform.Built on JD's self-developed AI technology, it supports flexible application expansion, data sharing, and enables enterprises to independently build AI business applications.

### How can I get a personalized solution?

You can call the official number 400-623-0183 for consultation to enjoy VIP pre-sales services and receive a 1-on-1 personalized solution tailored to your needs.

## Tags

Intelligent Customer Service · Marketing Automation

Features, pricing and availability follow the official site. Except for 88z.ai’s own API pages, this is a third-party product; 88z.ai only provides a directory introduction.